FAQ
FREQUENTLY ASKED.
Answers grouped by topic — for qualified researchers ordering from PRYMEX.
Ordering & Accounts
Who can order from PRYMEX?
Our catalog is restricted to qualified researchers and laboratories purchasing for in-vitro research use only. Every order requires an account and an attestation that products will not be used for human or veterinary consumption.
What's your refund policy?
See our No-Refund Policy for the full terms — in short, due to the nature of research compounds, all sales are final once an order ships.
Documentation & COAs
Where do I find the COA for my lot?
Every product page links to the current lot's certificate. You can also search the public archive by lot number, compound, or release date.
Are COAs available before I purchase?
Yes — lot documentation is published before a batch goes on sale. Review purity, identity, and testing date on the product page or in the archive.
Shipping & Fulfillment
How is my order shipped?
Orders ship domestically and discreetly, typically within 24 hours of payment confirmation. You'll receive tracking information by email once your label is generated.
Still have a question?
Our support team can help with orders, lots, and account access.
CONTACT SUPPORT